This is a typical role-play game, just like De Bono's five hats and many other problem solving techniques. The idea is that when something goes wrong, you get together in a room with your peers, look at each other with a compassionate attitude and as yourself a number of questions, 5 actually, about what went wrong and how can "we" fix it. The "5 Why's" technique is a byproduct of the Japanese manufacturer industry, it's a monster generated (I should say vomited) in a sad, dull and gray office in a some sort of Osaka or Tokyo industrial suburb. Now, gimme a minute and let me explain to you in clear words that this is just bullshit and why you should just ignore it if you live in the real world. Recently on the web and social media I've seen people posting and commenting on a problem solving tactic called "the 5 why's".
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